Wow, just wow.
I decided to upgrade my Iphone X to an Iphone 12 Pro Max last Friday.
Being the environmentalist that I am, I chose to use an eSIM, rather than waste the plastic on a physical sim card.
The process was accepted, and I thought that I’d get a gold star for doing my part to save the planet by using an eSIM.
Fast forward to yesterday, and my shiny new phone is in my hands. I look for the mail with a QR code (this provides my phone with the details of my account and phone number), but alas it wasn’t there.
So, because Telstra wants to push more and more services online, I used the chat functionality, and I was met with:
- A fucking huge wait to actually talk to a person.
- Apathy.
- A total lack of help.
and finally….
- No resolution in getting my phone connected to the fucking provider’s network.
I’m beyond angry now, I’m fucking LIVID.
We shall see if my complaint to Telstra, as well as this post get any results.
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