Month: March 2021

So with just 5 days until the TIO (that’s Telecommunications Industry Ombudsman) was to hand down its verdict, Telstra pulled their finger out and did what they had to do to get my phone working as it should.

In summary, am I happy that it’s been fixed? Yes.

Am I happy that it’s taken so long to get fixed? Absolutely not!

Will I stay with Telstra once I’ve paid off my phone? Well, that’s up to Telstra isn’t it?

I can’t say this loudly enough, nor can I say it often enough.

Don’t, please don’t ever fucking upgrade a mobile phone with Telstra!

For those who don’t know, here’s my original attempt to upgrade my Iphone, here’s the sad story.

Fucking Telstra

And this sad story continues here:

Fucking Telstra and Seibel O_o

After nearly a fucking week with nothing from these useless pricks, I’ve been promised that Telstra are going to fix this – they haven’t despite time and again going through this fucked up tale again ad nauseam, ad infinitum.

Today I called the Telecommunications Industry Ombudsman and went through to Christine one last time out of frustration to get Telstra to:

• Fix my service so that it fucking works!
• Respond to my complaint to Telstra about my service not fucking working despite being told time and again that it will work in 24 hours.
• Compensate me for every fucking time I call Telstra, to chase up why I wasn’t called as promised, and to get a resolution of the above.

Come the 30th of March, I’m certain Telstra will be fucking crucified and taken to the cleaners.

Well it’s day 3 with my kind of fucked up Iphone.

For those who can’t remember my full on nuclear meltdown – here’s a link to my post:

Fucking Telstra

I say that it’s kind of fucked up, because thanks to David at the Telstra shop in Burke Road Camberwell, I have a sort of working eSIM.

It’s sort of working, because:

• I have a 4/5G connection, but I can’t use cellular connections to view web pages or make a call, or send SMS messages to people who don’t have an Iphone.
• I can receive calls and SMS messages from anyone.

I’ve still had fucking zero contact from Telstra regarding my complaint.

Come on Telstra, it’s time to pull your finger out of your arsehole.

Wow, just wow.

I decided to upgrade my Iphone X to an Iphone 12 Pro Max last Friday.

Being the environmentalist that I am, I chose to use an eSIM, rather than waste the plastic on a physical sim card.

The process was accepted, and I thought that I’d get a gold star for doing my part to save the planet by using an eSIM.

Fast forward to yesterday, and my shiny new phone is in my hands. I look for the mail with a QR code (this provides my phone with the details of my account and phone number), but alas it wasn’t there.

So, because Telstra wants to push more and more services online, I used the chat functionality, and I was met with:

• A fucking huge wait to actually talk to a person.
• Apathy.
• A total lack of help.

and finally….

• No resolution in getting my phone connected to the fucking provider’s network.

I’m beyond angry now, I’m fucking LIVID.

We shall see if my complaint to Telstra, as well as this post get any results.