So with just 5 days until the TIO (that’s Telecommunications Industry Ombudsman) was to hand down its verdict, Telstra pulled their finger out and did what they had to do to get my phone working as it should.
In summary, am I happy that it’s been fixed? Yes.
Am I happy that it’s taken so long to get fixed? Absolutely not!
Will I stay with Telstra once I’ve paid off my phone? Well, that’s up to Telstra isn’t it?